Here are some answers to frequently asked questionsHow do I book a stay at Sunêlia Le Ranc Davaine?Online: choose your type of rental or camping pitch, complete the form and submit your credit card details. A deposit of 30% is required for rentals and camping pitches. You will receive a booking confirmation or refusal as soon as possible. If you choose to pay by bank transfer, a confirmation email will be sent with our IBAN bank details to complete your payment. By phone: Amélie and Françoise are available on +33 (0)4. 188.8.131.52 during our opening hours. When and how do I pay the balance of my stay?The balance of your stay must be paid 30 days before arrival. Online: Have your reservation number and your credit card number to hand, and click on the balance payment link on our website. By phone: +33 (0)184.108.40.206.55, pay directly with your credit card by phone. Payments by cheque are no longer accepted.How much is the booking fee?The booking fee is €35, it is applicable for stays of at least 4 nights and it's free for Sunêlia Priviledge Card holders.I already know the campsite, can I choose my pitch?When you book, you can specify your wishes, and according to availability we will do our best to assign you the pitch that suits you most.What payment methods are accepted on the campsite?All our services accept payments with our cashless bracelets as well as credit cards. Cashless bracelts can be topped-up at reception with cash or credit cards or online with a credit card.What time can I arrive?In high season, arrivals are from 5pm onwards. In low season, arrival times may be different depending on availability.What time must I leave my rental?In high season, you are required to leave your accommodation by 10am at the latest.Can I bring my pet to Sunêlia Le Ranc Davaine?Pets are welcome on the campground (1st and 2nd category dogs are forbidden) but NOT ALLOWED in the rentals. A pet fee will be applicable.What is the climate in the Ardeche?The campsite is located in the south of the Ardeche department and enjoys a warm and dry Mediterranean climate in summer, and lots of sun in spring.Is the river far from the campsite?No, the campsite is right by the river and has direct access to a pebble beach and shady riverbanks.If I come in low season, will the pools areas be open?Yes, the pools areas are open from April to September, from opening to closing of the campsite. During the low season, the pools are covered and heated.Am I allowed to swim with shorts in the pool?No, bathing shorts, swimming costumes with integrated non-detachable skirts and burkinis are forbidden; only swimming briefs and boxers are allowed.Can we have a barbecue? Yes, electric plancha grills can be rented at reception. All fires are strictly prohibited in the Ardèche by prefectoral decree.What equipment will I find in my rental?All rentals are equipped with a refrigerator, microwave, sink, stove, dishes, kitchen utensils, pots, reversible air conditioning/heating*, an outdoor wooden terrace, garden furniture, parasol, sun loungers… *except for the Tent LodgesShould I bring my own sheets?You can if you like! The bed sizes are specified during the booking process. Sheets are not included in the rental, you have the option to rent them at the time of booking. Pillows and duvets are included in the rental.Can I park my car next to my rental?Yes, each of our pitches has the necessary space to park a vehicle. If you bring a second vehicle it must be parked in the carpark at the entrance to the campsite.We may arrive late, what happens if the reception is closed?In case of a late arrival you will find your keys at the entrance of the campsite in an envelope with your name on it and a map inside. In this case we ask you to come to the front desk the next morning to report your arrival and to fill out the formalities of your stay.Some friends are coming to join us for the night with a baby and we will exceed the maximum capacity of our rental, what do we do?Our mobile homes are designed for a maximum number of people, including children and babies; each additional person will be refused in the rental.My child is 4½ years old, can they go to kids club?No, the mini club only accepts children of 5 years and older.